Agenda
April 1
8:00am-5:00pm REGISTRATION
Get checked in and ready to meet us in the Nevada Room at 1:00pm to discuss solutions to the challenges facing California park operators.
1:00pm – 4:00pm California Solutions – Open to All
Join Dyana Kelley, John Pentecost, and the CalOHA board of directors to discuss hot topics affecting California’s RV parks and campgrounds. Ask the Board – Want to know more about the work your association is doing? The Importance of Park Rules – Bring your park rules and see how the match up.Registrations Forms are the Law – Even your online registration must contain particular wording.Removals and Evictions – A guide to the eviction process.
8:00am-3:30pm EXPO MOVE-IN
Get your booth set up and get ready to explore RENO!
4:30pm – 5:30pm – Special Session – Reservation Software Solutions Hosted by: Bobby Sorden – Open to Attendees
The Reservation Systems Software panel is designed to guide RV park owners and staff through the critical considerations when selecting or evaluating reservation and management systems. Industry experts will discuss key factors such as maintaining control over operations, comparing pricing models, ensuring data security, and prioritizing scalability and integration. Attendees will also learn best practices for navigating system transitions, assessing user-friendliness, and addressing customer service challenges. This session provides actionable advice to help operators choose solutions that align with their park’s needs and growth goals.
6:30pm – 7:30pm – Special Event – WELCOME RECEPTION – OPEN TO ALL
Mix and Mingle with park operators from 11 western states as well as the vendors that made this event possible. Hosted by App My Community with Joe Duemig and Bobby Sorden Hey there! Flying solo to CSS WEST? No worries—we’ve got you! Even if you’re with friends but need plans, come grab a drink and appetizers with some awesome industry members excited to meet new people. Find your crew, explore Reno, or hit the hotel bar—let’s make some unforgettable memories.
April 2
6:30am – 6:30pm – REGISTRATION AND INFORMATION BOOTH
Registration is open for your early risers. Beat the crowds – come early to get your badge and a cup of coffee. Breakfast starts at 7:30am.
7:30am – 8:30am – BREAKFAST
Meet us in the Silver State Foyer for a buffet breakfast.
8:00am -10:30am – EXPO MOVE-IN
Last chance to get set up!
8:30am – 9:00am – General Session – Opening Remarks
Opening with a special thank you from Visit Reno
9:00am – 9:30am -General Session – Trends in Camping and Outdoor Hospitality with Scott Bahr
A look back at 2024 and what went wrong along with an outlook for 2025 and how parks can adjust to changes in the market. The presentation will offer campground owners and managers insights into how the camping and outdoor hospitality sector has changed over the past few years in terms the changing interests in guests for services, amenities, and experiences. The information will be placed into context of how these changes are impacting campgrounds and importantly, how campgrounds can adjust in order to capture a greater share of the casual outdoor recreation participant. Included will be a discussion of what the coming year will look like, and what campgrounds can expect in terms of guest behavior and expectations.
9:45am – 10:30am – General Session – RVIA Panel
Join the RV Industry Association for updates on the CARB “ban” on RV sales, the Campground Coalition, and how to bring the RV Technical Institute to your park
10:30am to 11:15am – General Session – Employing Staff: Best Practices- Christine Taylor of GoldbergSegalla
Learn the dos and don’ts when it comes to your employees. Are you paying them correctly? Are they classified the right way? What risks are you facing if you are “doing things wrong”? Come find out!
11:30- 12:30 – EXPO OPENS
The EXPO opens. Nearly 4 hours of visiting with the exhibitors that made CSS West possible. Don’t forget to swing by the Campfire with our Outdoor Exhibitors, grab a hot chocolate, and explore the charming Tiny Homes. Relax, chat, and soak in the cozy, campy vibes! 🔥☕🏡 See Jim Rogers former CEO of Kampgrounds of America speak to emerging leaders (and seasoned veterans) about the benefits of the Outdoor Hospitality Industry in the Campfire Theater! Visit the Campfire Theater to chat with experts on subjects like Accessibility, Connectivity, Cost Saving Programs and Services, Park Models vs Tiny Homes, Branding, Tips on Pedestal Maintenance, Truth about Music Licensing, Hiring “the best” Employees Today. CAMPFIRE THEATER(S)11:30 T1 – Jim Rogers speaks to emerging leaders. 12:00 T1/2 – Meet the interns. Looking for summer help? We have 25 interns on hand with resumes 1:45 T1 – Accessibility with Lance Brevier of KOA T2 – Spectrum Update with Tim Rout of Access Parks 2:25T1 – Importance of Branding with Mike Harrison of CRR T2 – Regulatory Update with Chris Bornemann of RVIA
12:30am -1:30pm – EXPO LUNCH – open to all
Visit the expo to learn more from the industry’s best supplier partners. See new products, services, and accommodations. Place your order today to fill your camp store with all the goodies your campers need. Don’t forget to swing by the Campfire with our Outdoor Exhibitors, grab a hot chocolate, and explore the charming Tiny Homes. Relax, chat, and soak in the cozy, campy vibes!
3:00pm – 4:15pm – General Session – 6 Things You Can Do in an Afternoon to Enhance Your Business – with Blake Burris of Newbook
6 Quick Fire tips you can do in just an afternoon to drive more bookings, revenue, streamline their operations and deliver a better guest experience. Bring your laptop and join us for a hands-on session where you can start making changes right away!
4:15pm -5:00pm – General Session – AI Unplugged with Mark Koep of Campground Views
“AI Unplugged: How Artificial Intelligence Can Transform Your RV Park Business Today” Discover how artificial intelligence can revolutionize your RV park operations. In this engaging session, learn how AI simplifies repetitive tasks, enhances guest experiences, and boosts your bottom line. From dynamic pricing and smart marketing to AI-powered tools for reservations and guest support, we’ll explore real-world applications tailored to RV park owners. Walk away with actionable insights and simple tools you can implement immediately, even on a small budget. Whether you’re tech-savvy or a beginner, this session will show you how to work smarter, not harder, with AI.
6:30pm – 8:30pm – Special Event – Silver State Dinner & Entertainment
Key Note: Gene Eidelman: How Glamping is Revolutionizing Travel Get to know the suppliers that made this event possible and enjoy some trivia with Bobby Sorden
1:30pm to 3:00pm MORE EXPO
Visit the expo to learn more from the industry’s best supplier partners. See new products, services, and accommodations. Place your order today to fill your camp store with all the goodies your campers need. Visit the Campfire Theater to chat with experts on subjects like Accessibility, Connectivity, Cost Saving Programs and Services, Park Models vs Tiny Homes, Branding, Tips on Pedestal Maintenance, Truth about Music Licensing, Hiring “the best” Employees Today. CAMPFIRE THEATERS1:45 T1 – Accessibility with Lance Brevier of KOA T2 – Spectrum Update with Tim Rout of Access Parks 2:25T1 – Importance of Branding with Mike Harrison of CRR T2 – Regulatory Update with Chris Bornemann of RVIA
April 3
7:00am – INFORMATION BOOTH OPEN
Our team is here to provide you with the best possible experience.
7:30am – 8:30am – BREAKFAST – OPEN TO ALL
Breakfast is served in the Silver State Foyer.
8:30am – 9:15am – General Session – 3rd Party Management/Consulting; Should I or Shouldn’t I? with Mike Harrison of CRR Hospitality
Considering park management? Gain some perspective from the experts in this interactive conversation on the ins and outs of 3rd party management.
9:30am -10:15am – General Session – Buy Sell Finance With John Grant, John Sheedy of Park Brokerage and Williamson of PCP Equity
Find out the most important tips for buying or selling, how to avoid the pitfalls, what to know about financing and the rewards of park ownership.
10:15am -12:45 – EXPO
Visit the expo to learn more from the industry’s best supplier partners. See new products, services, and accommodations. Place your order today to fill your camp store with all the goodies your campers need. Visit the Campfire Theater to chat with experts on subjects like Accessibility, Connectivity, Cost Saving Programs and Services, Park Models vs Tiny Homes, Branding, Tips on Pedestal Maintenance, Truth about Music Licensing, Hiring “the best” Employees Today. 10:25amT1 – New Ways to Hire the Best Employees with Tiarra Ivazes of Yosemite LakesT2 – Hospitality Connections with Mary Arlington of Rivers and Rockies 11:00amT1 – Truth about Music Licensing with Dyana Kelley of CalOHAT2 – What can Glamping do for You with Meg Milligan of Highway West 11:40amT1 – Tips to Pedestal Maintenance with Heidi Doyle of Utility Supply GroupT2 – Tiny Home vs Park Model vs Destination Trailer with Chris Davis of RHS 12:15pm T1 – Western State Insurance Update with Chris Hipple of Leavitt Recreation InsuranceT2 – 5 Tips to Increasing Your Rating with Chrissy Distl of Good Sam
12:45pm-1:30pm – LUNCH – OPEN TO ALL
Lunch is served in the Silver State Foyer
1:30pm – 3:00pm – General Session – Powering the Future with Doug Mulvaney, John Grant, Heidi Doyle, and Mike Sorenson
Join the experts in RV park electrification for the informative look at the future of energy, what to know about building or upgrading your park, and submetering dos and don’ts.
5:30pm – Special Event – CSS West Bowling Night
Staying in town for the night? Join us for one last night of fun in the GSR bowling alley for food, drinks, and friendly competition.
